Customer’s Right of Withdrawal and Withdrawal Form
1. The Customer has the right to withdrawal from this contract within 14 without giving any reason.
2. The revocation period is 14 days from the date upon which the Customer or another person from whom it can be assumed under the circumstances that he/she is entitled to accept the consignments, who is not the carrier, takes receipt of the goods. In the case of a single order for several goods shipped and delivered separately, the revocation period is 14 days from the date upon which the Customer or another person from whom it can be assumed under the circumstances that he/she is entitled to accept the consignments, who is not the carrier, takes receipt of the last good.
3. To exercise the right of withdrawal, the Customer must notify Elena Dolgova in an unequivocal declaration (e.g. a letter sent using the postal service to Lynkeusgasse 29/3, 1130 Vienna, Austria or an e-mail written to jelena@jelenafiala.com) of his decision to withdraw from this contract within the revocation period. The Customer may use the enclosed Model Withdrawal Form, but it is not obligatory.
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Model Withdrawal Form
I/We(*) hereby give notice that I/we(*) withdraw from my/our* contract of sale of the following goods: __________________________________________________________________________________________
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Order on (*)/received on (*): ________________________________________________________________
Name of Customer(s) (*): ____________________________________________________________________
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Address of Customer(s) (*): __________________________________________________________________
__________________________________________________________________________________________
Signature of Customer(s) (*) (only if this form is notified in writing):
______________________________
Date: _________________________
(*) Please delete as appropriate
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4. If the Customer withdraws from the contract, Elena Dolgova is obliged to reimburse all payments, affected by the withdrawal, received from him/her, including all shipping costs (with the exception of additional costs resulting from the selection of a shipping method other than the lowest-cost standard shipping offered by Elena Dolgova), no later than 14 days from the date upon which Elena Dolgova receives notice of the withdrawal. The refund shall be issued using the same payment method and in the same currency used by the Customer when paying for the order, unless explicitly agreed otherwise. The Customer also takes note of the fact that his/her bank may take several business days to issue a refund to his/her bank account, depending on the processing time.
5. Elena Dolgova reserves the right to refuse to reimburse costs until we have received the returned goods affected by the withdrawal.
6. If the Customer withdraws from the contract, he/she is obliged to send back all goods affected by the withdrawal, at least within 14 days from the date upon which he/she notified us of his/her decision to withdraw from this contract to: Elena Dolgova, Lynkeusgasse 29/3, 1130 Vienna, Austria.The deadline is met if the Customer sends off the goods before the expiry of the period of 14 days.
7. All costs of returning the goods must be borne by the Customer.
8. It is explicitly recommended that the Customer sends returned goods only as insured and registered parcel with tracking number. That the returned goods have been sent off can be proven by the Customer by sending a copy/scan or photo of the certificate of posting together with the tracking number by e-mail to shop@jelenafiala.com. If the Customer is not able to provide such proof, Elena Dolgova will retain the purchase price already paid in case of loss.
9. Each individual good is carefully checked before shipping, so that any damage, soiling or the like is excluded on our part. We do not take back returned goods which are soiled, have been worn, washed or dry-cleaned by the Customer. Any damage to the returned goods caused by incorrect handling is at the Customer’s expense.
10. When exercising the right of withdrawal, goods must be returned in their original condition and packaging, together with a fully filled Withdrawal Form and the invoice in original or copy form in the case of a partial return.
11. If returned goods were packed inappropriately or in a manner which was not safe for transport and therefore were soiled or damaged during return shipment, the Customer must bear all costs of the damage.
Download Model Withdrawal Form